Even Santa Claus Double Checks! - Nancy Friedman

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training   “He’s making a list and checking it twice. Gonna find out who’s naughty and nice.” One of my favorites: Be a Double Checker! When something isn’t available, or not ready, or you don’t have it – whatever it is – the […]

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Ho! Ho! Ho! The 12th Annual Holiday Writing Contest Is HERE!!! – Susanna Leonard Hill

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