In-store Retail Remains Key—Particularly When It Comes to Returns

Rumors of the death of brick-and-mortar retail are still greatly exaggerated. In-store remains the most popular shopping experience in the majority of countries surveyed by JDA Software and Centiro in the just-released “2018 Global Consumer Survey. (One big exception was China, where online shopping is the preferred option.)

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In-store retail remains key—particularly when it comes to returns

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