Broken cable, Negligent customer support personnel (Logan R

Hi, I received a broken cable with my Sandisk Extreme Pro 4TB. The thing is, this is not really a big problem. The problem is, our friend the customer support man Logan R didn’t only fail to respond within the two business day timeline that Sandisk had promised (email sent September 27th, response received October 5th) but also fail in the course of fashioning his response to tailor it in any way to the specifics of my problem, reflecting both complete negligence as well as a complete lack of a

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