What is Flex Insights?

Flex Insights allows you to perform workforce optimization (WFO) in Twilio Flex. It provides a 360-degree view of every conversation in your Flex contact center so that you can provide agents with valuable feedback, knowledge, and skills.

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Flex Insights

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Getting Started with Flex Insights

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Twilio Training- Flex Insights Overview

A complete introduction to Twilio Flex Insights

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What is Flex Insights?

Twilio Training- Flex Insights Advanced: Custom Reporting

Flex Insights

A complete introduction to Twilio Flex Insights